Terms & Conditions

When You Need an Extra Hand

Wolds Agri is a family run business. We consider our customer service as one of our strongest assets. We stock over 20,000 products aiming to ensure our customers’ needs are met quickly, efficiently and always at competitive prices.

Online Orders

FREE DELIVERY OFFER- Free delivery on all orders £50 & over (UK Mainland Only) to a maximum weight of 10kg. Service: 2-3 working days – If delivery is delayed we will notify you via email.

We aim to process your order as quickly as possible.

Wolds Agri attempts to process your order within 24 hours of receiving it. However, at times of exceptional demand, delivery may be extended, we will inform you accordingly. For orders placed before 12pm we will endeavor to process them the same day. Orders after 12pm will be processed the following day. We process them as fast as we can and then hand it over to the delivery company. We’ll also deliver to your home or work address, whatever’s easiest for you.

Orders are not dispatched on Saturdays, Sundays or English public holidays.

Delivery to UK, Channel Islands, Highlands, Isle of Man & Northern Ireland

UK Services Price Delivery Estimate Further Information

Standard UK Mainland Royal Mail Prices 2-3 working days UK Mainland only

Collect in Store FOCSame day.Email confirmation will be sent.Providing the items are in stock

This may vary according to parcel dimensions

Where ‘Free Delivery’ is offered in Promotional Material – this applies to UK mainland residents only.

Please note: Because our website stock is not live delivery may be extended. You will be notified of any extension as soon as possible after placing your order.

During busy periods at Wolds Agri, for example, Periodic sales, delivery may be extended. Please allow up to 10 days for delivery of your order. We will try to process and ship your order as quickly and efficiently as we can but please bear with us during these times.

Delivery is usually Royal Mail unless requested otherwise. We reserve the right to amend postage & packing prices as appropriate.

Payments are accepted in pounds sterling only.

Damaged or Undelivered Goods

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us within 3 working days, otherwise no claim can be considered. Please contact us immediately if you have a query about your order or delivery.

Tax Charges

20% VAT is added where applicable.

Collect in Store

We offer the service ‘Collect in Store’. Please allow us time to get your order ready and you will be notified either by email or phone when your parcel is ready for collection. You will not be charged a postage & package cost for this service. If we do not have an item in stock or available for collection straight away, this may cause a slight delay to the order, however you will be contacted regarding this. *Please note: Orders placed after 1pm on a Friday will be dealt with on the following Monday.

Availability & Prices

We reserve the right to withdraw from sale any article in the sale or alter a sale price without notice. Certain products will be limited to purchase quantity, particularly in a sale period. All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.

Prices include Value Added Tax, where this is applicable. Prices listed on the website may differ from those in the shop. We regret that we are unable to offer the same discounts on items purchased in store. Every effort will be made to maintain the prices shown on the website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.

If you prefer to place your order offline, you may choose from the following options:
Telephone 01759 369906
Post: Send your order to Wolds Agri Limited, Millington Heights, Millington, YORK. YO42 1UB . Enclosing payment.

Company Registration details.

Name : Wolds Agri Limited.

Address : Millington Heights, Millington, York. YO42 1UB.

Company Registration Number : 886 16 50.

Privacy Policy

Security & Privacy Policies

The security of your personal and credit card details is of the highest priority to us. When you are ready Checkout you are taken to a secure ‘Pay Page’ provided by PayPal. All payment processing is managed by Paypal.

Many of the services on our site are offered without our collecting any personally identifiable information from you. You can browse woldsagri.co.uk and view some of our content anonymously. For instance, you can access this page without giving out any personally identifiable information.

The information we gather on our site falls into two categories:
(1) personal information you supply when you order or provide your email address, and
(2) tracking information collected as you navigate through our site.

Personally identifiable information

To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, user name and password.

We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site.
When personally identifiable information is collected, you will know because you will have to fill out a form.

Aggregate information

When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity and performance.

For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. We use this information to make the site more useful to you.
We use “cookies” to store and sometimes to track user information. Cookies, by themselves, do not tell us e-mail addresses or other personally identifiable information unless you choose to provide this information to us by registering or subscribing to our site. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie contains a unique number that allows our site to recognize your computer. For example, cookies allow us to keep track of your user name and password (if you are a registered user) so you don’t have to re-enter that information each time you visit our site. The help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our site that are available to other visitors.

How your information will be used

Our primary goal in collecting information is to make our site more useful to you. Wolds Agri uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfil requests for our services. For instance, if you become a customer, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We also use the information you provide to send you e-mail and mail only for Wolds Agri programs or services that we believe may be of interest to you. We may occasionally release personal information as required by law, for example, to comply with a court order.

Account related e-mail
We will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications.

Security and Passwords
We maintain a secure process to collect, transmit and store your personally identifiable information. Wolds Agri Limited take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures un-authorised access to any data you provide when accessing or ordering from Wolds Agri Limited. We urge you to keep your password in a safe place and not to divulge it to anyone.

Returns Policy

Returns/Exchanges
A full refund (less postage and packing) will be provided on any item returned to us in the original packaging, unsoiled, within 28 days, for any reason.
Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Refunds will be processed within 28 days of receiving the items back.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return. This will enable you to make a claim for any loss or damage.We are unable to compensate for return parcels that are lost or damaged in transit.
Returns made after 28 days or soiled goods will not be eligible for refund or exchange.
Returning Instore
Alternatively you may return goods to our store within 28 days, please bring your invoice with you in order to receive a refund or exchange.
Quality of your Goods
If you are unsatisfied with the quality of your goods or think an item may have a fault please contact us immediately at sales@woldsagri.co.uk or call us on 01759369906. Goods must be clean before we will inspect them.
If an item is being returned due to it being faulty –Wolds Agri Limited will refund the postage costs incurred for returning the item – up to the value of £5.00. Please be aware of this when returning items.
*Christmas Returns – Items bought as Christmas gifts can be returned within 14 days after Christmas.

Delivery Information

FREE DELIVERY OFFER – Free delivery on all orders £50 & over (UK Mainland Only) to a maximum weight of 10kg. Service: 2-3 working days – If delivery is delayed we will notify you via email.

We aim to process your order as quickly as possible.

Wolds Agri attempts to process your order within 24 hours of receiving it. However, at times of exceptional demand, delivery may be extended, we will inform you accordingly. For orders placed before 12pm we will endeavour to process them the same day. Orders after 12pm will be processed the following day. We process them as fast as we can and then hand it over to the delivery company. We’ll also deliver to your home or work address, whatever’s easiest for you.

Orders are not dispatched on Saturdays, Sundays or English public holidays.

UK Services Price Delivery Estimate Further Information

Standard UK Mainland Royal Mail prices. 2-3 working days UK Mainland only

Collect in Store FOC Ain for same day.

Email confirmation will be sent.

Providing the items are in stock

This may vary according to parcel dimensions

Where ‘Free Delivery’ is offered in Promotional Material – this applies to UK mainland residents only.

Please note: Because our website stock is not live delivery may be extended. You will be notified of any extension as soon as possible after placing your order.

Delivery is Royal Mail unless previously organised. We reserve the right to amend postage & packing prices as appropriate.

Payments are accepted in pounds sterling only.

Damaged or Undelivered Goods

Collect in Store

*Please note: Orders placed after 1pm on a Friday will be dealt with on the following Monday.

Secure Payment

The security of your personal and credit card details is of the highest priority to us. When you are ready Checkout you are taken to a secure ‘Pay Page’ provided by Worldpay. All card payment processing is managed by Worldpay. All data is safe and secure with the online payment gateway